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Home > Terms of Service
 

Terms of Service

Checkout
For your convenience multi-item shipping discounts will be automatically applied by our checkout system, assuring the greatest speed and accuracy in processing your order.
 
If you experience any difficulty placing your order or using our checkout we're always glad to help. contact us
 

Please note: we are an online based business operated by a small staff of glass artists. Use the contact button & we'll be happy to answer any questions via email.

To view order status / track your package once it's shipped, login to: My Account > Track Recent Orders > View Details > click on tracking # to activate the USPS Tracking Tool.

Terms and Conditions

Payment methods

Online payments are the quickest way to complete a transaction with us.

Google
 
Western Union PayPal
 

We also accept: money orders, cashiers checks, personal checks (we'll ship your item/s as soon as check clears).

We do not accept international checks. To send an international money order use Western Union.

In most cases your order will ship within 3 business days after payment is received and processed.
*Please allow 5 - 7 days for custom items.

 
Ship-To Locations
WorldWide

ATTN: USPS shipping estimates (below) reflect transit time only. For additional information about shipping services and expedited delivery, please read our Shipping & Tracking Info. page.

Important regarding shipping time: is your order custom or pre-made? If you're not sure what the difference is, please read our info. page About Custom. This should help avoid any confusion.

 
US Domestic Shipping Options:
 
1st Class Mail 3 - 7 days Small packages, and any mailable item weighing 13oz. or less
$ based on weight
 
Priority Mail 1 - 3 days Gifts, merchandise, and any mailable item weighing 70lbs. or less. *Optional insurance and Delivery Confirmation services avail.
$$ based on weight
 
 
International Shipping Options:
 
*Delivery time will vary by geographic location.
 
1st Class International Airmail Small packages, and any mailable item weighing up to 4lbs.
$ based on weight
 
Priority Mail International PMI is an accelerated airmail service for merchandise weighing up to 70lbs. Available to 190 countries and territories.
$$ based on geographic rate zone and weight
 
Shipping & Handling Shipping rates are based upon the weight of the items in your order.

Our handling fees may include the cost of special materials used to ship glass safely.

Sales tax
7.25% only if shipped to a California address
 
California Residents: unless you are a registered wholesale acct. we're required to collect state sales tax on behalf of the CA State Board of Equalization

Customer service & return policy

We offer a 100% satisfaction guarantee.

If you're not happy for any reason, we'll take care of the problem.

Anything can be returned within 7 days for a full refund.

Specialization

We provide you with a rare opportunity to help design your own personalized glass piece. We offer several "custom" designs, which allow you to choose the color and inscription. These really make a wonderful gift for someone special.

We also cary a large variety of pre-made glass objects. Thanks for looking!


Legal
The terms, policies and conditions (collectively known as "Terms of Service") described below govern the use of this site (referred to as "Glass Paradise" or "site"). Your use and/or placement of any order indicate your acceptance of these Conditions. Glass Paradise of California.

Privacy
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
If you sign up for our newsletter: to keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Glass Paradise site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Glass Paradise site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Privacy on Other Web Sites
Other sites accessible through our site (PayPal, Google, etc.) have their own privacy policies and data collection practices. Please consult each sites privacy policy.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Glass Paradise reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. *Payment will be refunded in the case of inventory shortage / order cancelation.

Credit Cards
We accept the following credit cards: Visa, MasterCard, American Express, and Discover. There is no surcharge for using your credit card to make purchases with Glass Paradise . Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

Money Orders, Cashier’s Checks, Company Checks, & Personal Checks
Glass Paradise accepts money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We will charge a $25 fee on all returned checks.

Shipping Policy
Shipping Time -- Most orders received before 4:30 PM will ship the same day, provided the product ordered is in stock. Most orders received after 4:30 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Glass Paradise or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Out-of-Stock Products
We use an inventory control system to ensure that all items available for sale are currently in stock. Usually, products ship the same day if ordered by 4:30 PM , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock (due to an inventory error) which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Taxes
Glass Paradise shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within California. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

Returns
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. No quibble, no fuss. Just send back to the return address on our shipping label, and we'll refund in full upon return receipt of the goods.

Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Glass Paradise shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Glass Paradise shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Glass Paradise shall immediately issue a credit to your credit card account in the amount of the incorrect price

Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Glass Paradise. is not responsible for the operation of or content located on or through any such site.

Copyright and Trademark Notice
This site is owned and operated by Glass Paradise. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of © Glass Paradise™, Copyright ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Glass Paradise’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.


Legal Notice
All products featured on the Glass Paradise website are intended for legal purposes only. It is your sole responsibility to use said products in accordance with all applicable laws of your state, city, or local jurisdiction.

Other Conditions
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Glass Paradise. signs them or not. Glass Paradise. reserves the right to make changes to this site and these Conditions at any time.

Images and Content Copyright © 1997-2015 Glass Paradise. All Rights Reserved.